1. 14-day money-back guarantee
If, within 14 days of payment, your plan does not switch on and our support cannot fix it within 3 business days, or a verified defect stops core billing on a supported device or browser and support cannot fix it, we refund your payment in full to the original payment method.
2. Change of mind
Because the free trial and Free plan let you evaluate fully before buying, change-of-mind refunds after your plan is in use are normally not given. If you paid by mistake (for example the wrong plan, or twice), tell us within 14 days and we will refund it or move it to the right plan.
3. Renewals and upgrades
A renewal payment can be refunded in full if you ask within 14 days of paying and before the renewed term has been substantially used. For an upgrade, the amount already paid for the current term is adjusted, not refunded.
Purchases made through Google Play are also subject to Google Play's refund policies and are refunded through Google.
4. What is not refundable
- Payments more than 14 days old.
- Problems caused by unsupported devices or browsers, device failure, data deleted without a backup, or a breach of the Terms of Service (for example sharing one account between businesses).
- One-time services already delivered (data migration, guided setup).
- Third-party costs such as printers, scanners or internet.
5. How to ask for a refund
- WhatsApp +91 90255 33122 or email [email protected] within the refund window, with your shop name and Razorpay payment ID.
- Give our support team a fair chance to fix the problem (up to 3 business days).
- Approved refunds are made through Razorpay and usually reach you in 5–7 business days.
6. Fair use
We may decline refunds where we find abuse, such as repeated pay-and-refund cycles. After a refund the account returns to the Free plan; your data stays on your device and exportable.
7. Contact
Auromine Retail POS Pvt Ltd, Chennai, India · [email protected] · Phone +91 44 4283 6406 · +91 87781 71269 · WhatsApp +91 90255 33122 · auromine.com