How to ask for deletion
Send a message from the mobile number or email address you registered with:
- WhatsApp +91 90255 33122, or
- email [email protected] with the subject "Delete my account".
Include your shop name. We confirm the request with a one-time code sent to that number or email, then delete the account within 30 days and tell you when it is done.
What is deleted
- Your account: name, shop name, mobile, email, city / state / country, counters (device identifiers) and sign-in records.
- Cloud backups and multi-counter sync records of your shop kept on our server.
What is kept, and for how long
- Payment and invoice records for your subscription, kept up to 8 years because Indian tax law requires it. They are not used for anything else.
Data on your own device
Bills, products and customers you entered stay on your phone or computer until you remove them. Take a backup first if you want to keep them (Settings → Backup & Restore), then uninstall the app, or clear the site data for retailpos.auromine.com in your browser. Backup files in your own Google Drive or folders are yours to delete.
See also our Privacy Policy.