1. Who we are
Auromine Retail POS Pvt Ltd ("Auromine", "we") of Chennai, India, is the data fiduciary / controller for account information relating to Auromine Retail POS — the web app at retailpos.auromine.com and the Android app (the "Software"). For the records you keep about your customers inside the Software, you are the controller and we act only as your processor.
2. What we collect, and why
| Data | When | Purpose |
|---|---|---|
| Your name, shop / business name, business type | Registration | Creating and running your account and licence |
| Email, mobile / WhatsApp number | Registration | Sign-in, licence and payment receipts, renewal reminders, support |
| City, state, country | Registration | Correct local pricing, currency and tax (GST / VAT) settings; regional support |
| Tax ID (GSTIN / TRN / VAT no.) — optional | Purchase | Issuing an invoice for your subscription |
| Payment confirmation (amount, reference, plan) | Purchase | Activating and renewing your plan. We never see or store card / UPI / bank details — payments are handled by Razorpay |
| Counters (a device identifier, platform, sign-in dates) | Each sign-in | Enforcing the number of counters on your plan and preventing misuse |
| App-open signal (device identifier, platform, app version, approximate city / region / country from the internet connection, device and browser type, the ad or link that first brought the device) — no business data | Each launch | Reliability, usage counts, and knowing which of our ads and regions reach retailers |
| Encrypted backup of your shop data (see section 3) | Every few hours while signed in | Restoring your books after a cleared browser, a new or lost device, or a crash |
| Sign-up details you type, or share through Truecaller, Google or your phone's number picker, but do not submit (shop name, your name, mobile, email) | The free-trial / registration form — only after you choose to share them | Contacting you once about finishing your sign-up. Ask us at [email protected] and we delete it. |
3. Your shop's data (bills, products, customers)
- On your device first: everything you enter is stored in the app's local storage on your device, and billing works with no internet.
- Cloud backup (paid plans and the free trial, when signed in): a compressed snapshot of your shop data is sent over HTTPS to Auromine's server and kept for your shop alone — we keep the latest 3 snapshots. On the Free plan backups stay on your computer and in your Google Drive; any cloud copy made earlier is deleted after 30 days. It is used only to restore your data to you. Auromine staff do not open it, except when you ask us to help you restore or move your data.
- Multi-counter sync (paid plans with more than one counter, when you switch it on): the records you share between your counters pass through and are kept on the same server for your shop alone, so every counter shows the same bills and stock. No other shop can see them. Changes every counter already has, and that have not changed for 30 days, are deleted from the server; your counters and backups keep them.
- Your own backups: backup files you save go where you choose — your device, a folder, or your own Google Drive. With Google Drive the app can only see the backup files it created, never the rest of your Drive.
- Your customers' details (names, phone numbers, addresses, GSTINs on bills) belong to you. We do not contact your customers, and we do not use their details for any purpose of our own.
- We do not use advertising trackers inside the Software, and we never sell or rent personal information.
4. Legal basis & consent
We process account information to perform our contract with you (providing the Software, backup and licence) and, with your consent, to send product updates and offers. You can withdraw marketing consent at any time by replying "STOP" on WhatsApp or using the unsubscribe link in emails — service messages (receipts, licence and renewal notices) will still be sent because they are part of the service. We follow applicable data-protection laws including India's Digital Personal Data Protection Act, 2023 and, for customers in those regions, the GDPR / UK GDPR and Gulf data-protection laws.
5. Who we share data with (processors)
- Cloudflare — hosts the web app, our account database, licence service and backups.
- Resend — sends our service emails (welcome, sign-in codes, receipts, renewals).
- Razorpay — processes payments. Your card / UPI / bank details are entered on and handled by Razorpay under its own privacy policy; we never see or store them.
- WhatsApp / Meta — if you contact us or receive messages from us on WhatsApp.
- Google (Sign in with Google, Google Drive backup) — optional: if you choose your Google account, Google shares your name and email with us to pre-fill registration, under Google's privacy policy.
- Truecaller — optional, India: if you tap "Verify with Truecaller", Truecaller confirms your name and mobile number to us, under Truecaller's privacy policy.
These providers process data only to deliver their service to us. We may also disclose information where the law requires it.
6. International transfers
Our providers may process data in data centres outside your country (including India, the EU and the US). We use reputable providers with recognised safeguards for such transfers.
7. Retention
We keep account, licence and payment records while your account is active and afterwards as long as the law requires for tax and audit (typically up to 8 years for financial records in India). Cloud backups and synced records are kept while your account is active and are deleted when you ask us to close your account. You can ask us to delete your account data at any time; we will do so except where the law requires us to keep it.
8. Your rights
You may ask to access, correct, export or delete your personal information, withdraw consent, object to marketing, nominate someone to act for you, and (where your law provides) complain to your data-protection authority. You can export your shop's data yourself at any time from Import / Export and Backup & Restore in the app — on every plan, including Free. Write to [email protected]; we respond within 30 days.
9. Security
Everything travels over HTTPS. Account data and backups are stored with access controls on Cloudflare's infrastructure, and licences are cryptographically signed. Because your working data also lives on your device, please protect the device itself (screen lock, device encryption) and keep staff logins separate using the Users & Staff roles.
10. Children
The Software is a business tool for users aged 18 and over.
11. Changes
We will tell registered users about material changes by email or WhatsApp. The latest version is always at retailpos.auromine.com/privacy.html.
12. Contact & grievance officer
Auromine Retail POS Pvt Ltd, Chennai, India · [email protected] · Phone +91 44 4283 6406 · +91 87781 71269 · WhatsApp +91 90255 33122